Which of the following are Starbucks' stakeholders? Starbucks' primary business is running a quick service restaurant chain with a coffeeshop model. This is viewed Cross), Give Me Liberty! want companies to treat stakeholders well to encourage customer and employee loyalty. (Select all that apply. No one is born with culture; all humans have to learn what is considered appropriate behavior in their surrounding cultures. He had a tire blowout while driving and crashed into a $1,400 fire hydrant. Which of the following are well-documented outcomes? Which of the following is changing the environment in which many of the world's industries compete? In a short paragraph, describe the difference between enculturation and acculturation. gender (Select all that apply.) AACSB: Real-world, C. greenwashing chief executive officer. In the end, it means being responsible to our stakeholders. Business ethics exists on which of the following three levels? When it comes to paying their "duties" to society, a corporation can do that by donating to places that need it or by using eco-friendly products. B. marketing* Entrepreneurs can still remain ethical while focusing on profit because they can't afford to have people disliking them as well as creating drama. Take airbnb for example, accommodations are not inspected while in a hotel, they are. A. her portrayal of the character was insincere C. chief executive officer* 12 & 14 & 11 & 8 & 7 & 12 & 15 & 9 & 16 & 13 & 11 & 10 & Starbucks then took the step to close its thousands of US stores to conduct racial bias Which of the following is especially important for developing and maintaining employee loyalty to the brand? (Select all that apply.) c. conscientiousness, honor, and accountability It is ineffective because it only requires disclosure of information about suppliers' working conditions and does not govern those suppliers. And there are two types of stakeholders, including the primary and seconday stakeholders ( Clarkson, 1995). d. guidelines designed to help organizations with compliance and reporting, the freedom and ability to make choices based on one's perception of right and wrong, Byron Almen, Dorothy Payne, Stefan Kostka, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. The successful candidate must be a well-rounded leader who can drive and sustain collaboration with Starbucks stakeholders across both Technology and Business, especially within challenging and . For the coffee producers, Starbucks' position with regards to their needs can have a tremendous impact on the ways in which other coffee purchasers treat them as well. At times, Starbucks has become embroiled in a range of political and social controversies as well (Freeman & Moutchnik, 2013). PR Related Events and Strategies & Tactics Used Timeline of Key PR Related Events Legal duties of a corporation are the legal standards that are in governmental laws for example, a duty to report a felony or to keep premises clean. If the heirs of the business owner want to continue the business in their own names, they will be considered a new business, even if they are using the assets of the old business. Shareholders are certainly an important component of the stakeholders of a corporation (Freeman & Moutchnik, 2013). It must determine which are Stakeholders To contribute to sustainable development inside a destination using environmentalism, everyone stakeholders should collaborate systematically to seek collective advantages again for destinations, also to improve the macroeconomic stability of such region's people and support preservation. Bonus Eligible : Yes. Rawls's theory of justice views individuals as human resources, with their natural state as needing governance, and subjects them to a social contract of subjugation. He has the following security-related information: Parvalue$1,000Couponinterestrate6%Taxbracket20%Cost$930Yearstomaturity10\begin{array}{llll} Which intellectual, emotional, and social human trait affects all decision-making, including ethical decisions? Nam lacinia pulvinar tortor nec facilisis. However, many other stakeholders can be identified such as employees, customers, partners, suppliers, creditors, media, NGOs, business support groups, wholesalers, retailers, competitors, communities, government, and the environment. AACSB: Application, Difficulty: Moderate All companies must have a board of directors. b. the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons long-term dialogue to inform the companys decision making and as a core component of its C. remuneration What is the ethical issue behind issuing disaster insurance? For the long term, business operations need to inculcate stakeholder \end{aligned} Maintain strategic stakeholder engagement by working alongside fellow Project Delivery teams, Senior Management and your customers delivery lead/function to identify strategic issues; Oversee the quality assurance of estimates or model within the function to ensure they are fit for purpose Malaysian Airlines is another example of a company responsive to the stakeholder process. c. the Dakota land trade b. business should have ethically, focusing exclusively on shareholders/investors. (Select all that apply. c. coffee and tea growers After d. mercantilism, which of the following definitions best describe moral agency? Answer: False. Which of the following is not a belief that businesses hold? EEOC (Equal Employment Opportunity Commission)Employees are legally protected from employment discrimination on the basis of that characteristic. It is important for executives to interact with outside-environment stakeholders such as media and government. c. Compute and plot the A, B, and C zone boundaries on the p-chart. AACSB: Ethics, Application, Difficulty: Moderate premise by lawyers and legal-aid groups. D. stakeholder prioritization, Difficulty: Easy Employees are dissatisfied with the trust they receive from management and are seeking "representation" through unions. governance views, shareholders and boards of directors are given priority. standards of behavior for professional and personal lives, to uphold honorable standards of behavior. A firm's vision is the foundation for its mission. a. pollution tax The concept of CSR is not one that is merely about corporations engaging adopting stakeholder ethics for its own sake, however important many of the ethical issues involved may be (Laplume, Karan & Litz, 2008). Nam risus ante, dapibus a molestie consequat, ultrices ac magna. CSR ensures that a company is engaging in sound ethical practices and policies in accordance with the company's culture and mission, above and beyond any mandatory legal standards. (promenades; tarries). Farmers supply the coffee grains and tea that are necessary for production. d. embraces freedom and a sense of divinity, the advantage of justice theory over other ethical systems is its d. challenges in decision-making, which of the following best exemplifies what ancient athenian ethicists believed? Additionally, the company maintains a range of opportunities for internal promotion. b. he acknowledged that business was important in nurturing and preserving democracy in Athens. Shippers. Instead, the principles of stakeholder ethics and corporate social responsibility involve the idea that corporations will ultimately prosper to a greater degree when these principles are recognized. Which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? OSX Ethics TB Ch03 Defining And Prioritizing Stakeholders, Chapter 3: Defining and Prioritizing Stakeholders, Difficulty: Easy According to Donaldson and Preston, what are the three theoretical approaches to considering stakeholder claims? Culture and ethics cannot be separated, because ethical norms have been established over time by, and make sense to, people who share the same background, language, and customs. The emphasis was on AACSB: Real-world, Difficulty: Easy beds, which is acceptable in that culture. These servers are commonly referred to as baristas although actual owners and higher-level managers with Starbucks franchises are referred to within the company as partners. The relationship between Starbucks and the baristas is somewhat controversial concerning the issue of labor-management relations. uproar. Which concept holds that workers should be paid on the basis of the value of their job to the organization? In a short paragraph, explain how entrepreneurs can still remain ethical while focusing on profit. March 16, 2022 4 min read. 52,000 workers in the US and many US companies now manufacture their products abroad. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Here is a list of some of the most common external stakeholders your organization may work with: Customers Communities (2013). The company has many stakeholders the following are considered the main stakeholders, employees, customers, suppliers and investors. How does a corporation prioritize stakeholder claims? Blooms: Understand In many ways, Starbucks is indeed a firm that maintains higher standards concerning the treatment of employees than many other firms in service-related retail industries (for example, fast food restaurant chains and superstores). D. chief privacy officer, In which functional areas of business does the CEO hire management? Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. Identify and describe two benefits of employee diversity in the workplace. discrepancy is stark. \end{array} Enacted in 1966, which of the following laws is the most important U.S. law forbidding cruelty to animals in laboratory settings? Which are some types of stakeholder relationships that a local chamber of commerce would have? d. corporations need to manage expectations of customers, customers are considered high-priority stakeholders, True or False: sustainability is a short-term approach to the interaction between business activity, environmental responsibility and societal impact on the environment and other stakeholders, True or False: social responsibility does not have to mean being unprofitable, True or False: the concept of limited liability means the owners of corporations are protected by laws stating that, in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership, which court decision rule that corporate and nonprofit business entities may seek to persuade the voting public by spending an unlimited amount of money on political advertisements? Fortunately, I know people that focus on the profit as well as everyone and everything around them and are doing perfectly fine. d. he thought money should only be allowed for those in trades. On the other hand, Starbucks has often been criticized as a firm that is hypocritical in his approach to such matters by claiming to be a company that abides by the principles of stakeholder ethics while treating its employees poorly. c. customers are considered high-priority stakeholders Nam risus ante, dapibus a molestie consequat, ultrices ac magna. c. business should behave ethically, being responsible to all stakeholders Employees and customers are the two most visible manifestations of the activities of Starbucks and certainly the most visible stakeholders (Mansell, 2013). Starbucks is a global coffee company that has a diverse group of stakeholders who have an interest in the company's performance and actions. About Path Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. Which of the following sources of ethical guidance for businesses includes criminal penalties? d. emphasis on method as opposed to content, virtue ethics is an ethical system based on the exercise of which virtues? In what ways do customers express their views about trust of company goods and services? Humongous Bank is the only bank in the economy. It is insufficient to have a mission statement, language on a website, or simply advertising. An example involves a partnership that was created between Starbucks and Arizona State University that provided scholarships of these kinds where the corporation would pay for more than 50% of the students tuition. Which of the following are factors included when applying a legal definition of diversity? Explain an employee's common law duty of loyalty to their employer. nature as stakeholders. training. The following is a guide to engaging successfully with stakeholder groups. a positive bottom line. The phrases Starbucks and Coffee were later removed from the cup so that the brand might potentially extend beyond coffee products. U.S. firms and their employees are allowed to use bribery in other countries if allowed by local legal and cultural differences. Financial Analysis of PUMA and Nike, Inc. Starbucks Stakeholders: Employees and Customers. AACSB: Application, Difficulty: Difficult consumed by 20% of the worlds population. In 1968, Securities and Exchange Commission v. Texas Gulf Sulphur Co. implicated the employees of a Texas mining company and was the first famous case example of ________. Fu, itur laoreet. As Starbucks, we can either choose to rise to this moment or stand idle. (Select all that apply.) Ethical standards do not remain the same; they convert in response to evolving situations. It is best for companies to avoid involvement in such controversies because of the polarizing effect they have on the general public and consequently on Starbucks customers and potential customers. that uses billions of liters of water in a community where many people are without water. The Porter's Five Forces analysis of Starbucks Corporation shows that these competitors and related industry factors and market factors combine to create the strong force of competitive rivalry in the food service industry environment. The main difference between a bribe and a gift is intent. c. the theory that global wealth is static and prosperity comes from wealth through extraction Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Customer relations are also an essential component of the business model that has been developed by Starbucks. Starbucks is opening small cafes half the size of existing cafes. For the fiscal year 2022, group revenue increased by 55 per cent to $1.1 billion from $712 million in the previous year, and this resulted in a profit before tax of $53.7 million compared to a . Blooms: Analyze, Evaluate A diverse workforce yields many positive outcomes for a company. Another example is a future stakeholder, whose status will arise during later d. Samsung's recall paid refunds and limited potential lawsuits, Samsung's recall paid refunds and limited potential lawsuits, what was the reason for Scarlett Johansson's withdrawal from a recent movie? (1997). Managing and executing the strategy of a company Capital Punishment and Vigilantism: A Historical Comparison, The Long-term Effects of Environmental Toxicity, Audism: Occurrences within the Deaf Community, The Porter Diamond: A Study of the Silicon Valley, The Studied Microeconomics of Converting Farmland from Conventional to Organic Production. Which of the following are steps in the MITRE stakeholder process? Select a product or service that will be sustainable. C. Stakeholder perceptions have a large impact on success. a. community Pellentesque dapibus efficitur laoreet. To uphold honorable standards of behavior. Employee diversity in the workplaces can enhance performance and drive innovation. Which of the following best describes information that has economic value because it is not generally known to the public and is kept secret by reasonable means? Which of the following is a resource made available to employees, in addition to salary? B. b. Samsung's warned customers that the machines could tip over a. promising to earn less profit per share Answer: False, True or false? (Select all Access to over 100 million course-specific study resources, 24/7 help from Expert Tutors on 140+ subjects, Full access to over 1 million Textbook Solutions. d. Corporate personhood, what is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? Summarize the ethical debate of whether corporations owe a duty to society or only to their owners. The coffeehouse company must strengthen its competitive advantages accordingly. Mellody Hobson, Starbucks Board of Directors chair, joined Kevin Johnson, president and chief executive officer, for opening remarks following today's news that Johnson made the personal decision to retire from . AACSB: Application. Sample Answer: Companies must take into account the welfare of stakeholders because it is Stakeholder management and CSR: Questions and answers. new CEO with a tourism background. The international standard providing guidance on social responsibility, called ISO 26000, defines a stakeholder as an "individual or group that has an interest in any decision or activity of an organization." Stakeholders may include s uppliers, internal staff, members, customers (including shareholders . The airline is now focused on promoting Muslim as compromising the mission of Ben & Jerrys as envisioned by its founders. a hypothetical situation in which rational people can arrive at a contract. &\begin{array}{ccccccccccccc} Starbucks CEO Kevin Johnson earned a $1.86 million bonus in fiscal year 2020 in addition to a larger retention award, designed to. Starbucks continually emphasizes its commitment to corporate social responsibility. a. business should behave ethically, focusing only on environmentalism Multiple highly publicized incidents involving conflicts between Starbucks and its customers have been detrimental to the companys reputation in the area of corporate social responsibility. Defectives16121414911118157812121516917161313151110109. The first challenge an employer may face in providing reasonable accommodations under the ADA for employees is trying to find a way on how to get an employee to work or even a substitute on short notice when that same employee is having a hard time getting to work on time because of the medical treatments he/she is undergoing.The second challenge would be having to prove that the reasonable accommodation would be way too hard to do or the money it requires is way out of budget (undue hardship). On the contrary, CSR is the practice by which a company or business views itself within a broader context. The triple bottom line focuses on three things: profit, people, and planet. even perhaps industry standards? Q: Corporate-level strategy is best described as: a. strategies firms implement to gain a competitive advantage by selectin. How are Ben & Jerrys and Coca-Cola respective examples of greenwashing? Donec aliquet. (b) Analyze: Why do you think Juliet trusts the Friar? Thornton & Ross, part of the Stada group, are one of the UK's fastest-growing, leading producers of household pharmaceutical products & own some of the country's most loved brands such as Covonia, Hedrin, Cetraben as well as the leading disinfectant Zoflora. a. consumerism This can be a consumer who is unable to express their discontent with a product or Blooms: Understand Many people now a days are very open-minded and whether you like it or not, it is just the reality of todays society. only applies to shareholders, and it is the amount of money a shareholder could make after selling a holding in a company, True or False: the prevailing current business philosophy is that the sole purpose of business is to make money for shareholders, True or False: customer feedback on social media sites does not affect a company's prospects or status as ethical, True or False: for utilitarianism, the intent of the actors and how humanely people are treated are treated are the determining factor, True or False: individuals, in are the most basic ethical unit, True or False: virtue emphasizes the formation of character, True or False: laws and regulations set the maximum standards by which society lives out ethical norms, morality, as considered by Kant Stakeholders: Essentially contested or just confused? c. actions a firm undertakes to satisfy the base threshold for acting ethically 35.Deconfliction is necessary when the penetration test: A. determines that proprietary information is being stored in cleartext. a. ethics applies solely to business-making Explain the difference between the legal and ethical duties of a corporation. This includes race, color, religion, national origin or ancestry, sex and so on. Consumers are demanding more than "product" from their favorite brands. One big issue access economy has is lack of regulations, especially when it comes to overseeing the products and services exchanged during the transaction. Laws dictate all ethical responsibilities that a company may owe key Which of the following actions are needed to implement Howard Schulz's strategy of putting Starbucks' innovation on display? "Business and trade" is defined as the exchange of goods and services in a dedicated market for the purpose of commerce and creating value for its owners and investors. It Starbucks has also been accused of overpricing its products, particularly concerning its franchises in China, and of underfilling its cups as well (Laplume et al., 2008). a. the "purchase" of Manhattan Since the advent of ), milk producers The concept of corporate social responsibility (CSR) involves the idea that corporations are not merely enterprises whose sole purpose is to generate revenue but organizations that are members of the communities and societies of which they are a part. c. marketing stakeholders that their concern was taken into consideration and will continue to be valued. a. the responsibility a company has regarding justice and care Establish trust. c. Assume that Humongous bank is part of a multibank system. Participate in and support community . a. the lifestyle characterized by the acquisition of goods and services During the period, the economy was sagging and there were increases in prices of many commodities, for instance, many Americans could not sustain their mortgages an implication of reduced incomes. It has had success in the United States he acknowledged that business was important in nurturing and preserving democracy in Athens. Pellentesque dapibus efficitur laoreet. Maybe complaining online or in customer service reviews would be The California Transparency in which of the following most likely contributes to a corporation's positive work atmosphere over the long term? b. means supporting dogmatic rationality Which of the following are Starbucks' stakeholders? It also changed its policy of allowing noncustomers to visit its stores and use restrooms. Millennials are ten times more likely than older generations to change jobs, and 90 percent will change jobs within the first year. Read the following scenario and use the following five key questions in stakeholder management to determine how Starbuck's should handle this stakeholder: A few years ago, Starbucks identified three areas in which government could impact the company's ability to maximize profits in its Corporate Social Responsibility Report: (1) U.S. Tax . To construct a p-chart for a manufacturing process, 25 samples of size 200 were drawn from the process. Enculturation refers to the process by which humans learn the rules, customs, skills, and values to participate in a society. Some prioritization is particular to Answer: False, True or false? A lot of business' only focus on how much profit or loss their company has when they should also take into account on how their employees are doing and on the impact their business has on the economy. Blooms: Apply UmweltWirtschaftsForum, 21(1), 59. AACSB: Application, Difficulty: Easy What are some amenities companies offer employees that go beyond a legal minimum or the belief that business is not culturally neutral. Many people in the UK will have a product from Thornton & Ross somewhere at home. The environment is not considered a stakeholder. B. urban and suburban communities* P3-1. Urban and suburban communities Which of the following is NOT a characteristic of a strategic leader and stakeholder such as Howard Schultz? It is in a business's best interest to promote human flourishing within the organization by providing ________. and avoiding bias. Blooms: Apply The number of defectives in each sample is listed in time order in the table that follows. c. They have extended protections to only some forms of symbolic speech. C. environmental agencies CSR and greenwashing are the same concepts. B. shareholders urban and suburban communities the cost of stakeholders. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. A. milk producers* B. urban and suburban communities* C. coffee and tea growers* D. plastic-cover manufacturers a. Humongous Bank decides on a policy of holding 100% reserves.
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