Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. administrator or law firm. 3.4 Indemnity. Viagogo 'refusing' refunds for cancelled and postponed events - what to We look forward to hearing from you. BTW the tickets were available also the same day of the concert. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Suggested Article: Verizon Wireless SMS Refund Settlement Details. One Direction Tour 2023. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Travis Scott performs on stage during Wireless festival in London last year. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. The refund will be received from the Event Organizer within 30 days. This article is published to give you an update regarding the class action filed against Viagogo. "If . It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. 4.2 Stolen Property. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. We will contact you. How do I get a refund from a ticket seller? - Which? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . If this is also unsuccessful We will not offer a refund. 2. This is the easiest way to get your money back. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Otherwise, avoid!!! Plaintiff fails this rigorous analysis.. If the event has been cancelled, send them evidence of this. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We do not control the information provided by other users which is made available through the Site. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. 1,779 reviews for Viagogo, 1.3 stars: '1. Read Customer Service Reviews of www.viagogo.com - Trustpilot If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. As well as was able to select what section I wanted to be in for the price I had selected. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 2.11 Ticket Fulfillment. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Eric Clapton Concert Tickets. The Weeknd Tour 2023. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 1. You will be entitled to a full refund or a 120% voucher. Terms and Conditions - viagogo ticket exchange This charge is in addition to the amount originally paid for the tickets. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. But to her frustration, Viagogo claimed the refund could take several months. Yes, add me. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Additional information can be found in our FAQs and on the ticket details pages. I am based in Indiana. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Viagogo accused of listing non-existent tickets on behalf of seller Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. The court would need to determine which Class members would choose the voucher over a cash return as per the company. Our guarantee does not affect Your statutory consumer rights under UK law. Viagogo denies withholding refunds for gigs hit by coronavirus 6.2 Waiver of Consequential Damages; Liability Limit. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Be the first to hear about special offers. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Trying to call the customer service is ridiculous with 3 hour wait times. However during the pandemic the response times may slow down. Kiwi issues warning after Viagogo 'ripped off' elderly mother 4.3 Sellers Shall Not Include Promotional Material with Tickets. Add in you are not the original purchaser of the tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. All forms of redress are non-transferable and non-refundable. . Can you get a refund on an event cancelled due to COVID-19? 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. FanFair publishes a guide for getting a refund from Viagogo The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid . CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Hombres G Concert Tickets. I bought tickets for Rammstein before the pandemic and they would not refund me. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 2.8 Notification. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Far too many 3rd parties in there. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. settlement administrator or your attorney for any updates regarding Stray Kids Tour 2023. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. 7.2 Copyright. I received an email 4 days prior to the event, stating the ticke. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Best regards, Viagogo team. Mtley Cre Concert Tickets. Viagogo Refund Policy MoneySavingExpert Forum Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Note that this is separate from any Tax viagogo is required to charge on its fees. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . BLACKPINK Tour 2023. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Also,directly on our website! . French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. 3. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Customer Files Viagogo COVID-19 Ticket Refund Class Action viagogo - Buy & Sell Concert, Sport & Theatre Tickets Sellers should use our automated online confirmation process. 2.15 viagogo Guarantee. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . 4 replies 17.4K views. Section 75 - Tickets bought from Viagogo and concert cancelled 6.6 No Agency. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. I was promised a refund. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed Leave us a message by clicking the Contact Us button. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. They do not say they are going to charge such fees per a ticket . document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. However, despite the official announcement . It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Ticket-holders to postponed events will be able . Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Including any such items constitutes a material breach of these terms and conditions. I must have sent countless emails and phone calls. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Rob Davies. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets 6.9 Change or Suspension of Site.
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