Just thought Id share. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. It seems I have no time to inquire. They readily cooperate with law enforcement. Read the feedback other have left for the person. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. For more information, please see our The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Zero money was left over. Its just getting worse, sadly. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Good for you. If the package was mixed up by GSP, then they should handle it. 09-10-2020 Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. An option to dispute the refund and report the buyer will appear. Only first-class mail can be certified. Fabric: Polydex. Omg I JUST heard that same story!!!! but it is really suspect that they created their eBay account the day they ordered my item. There is no way to dispute a transaction once its finalized in this way. There's no possible way I sent the wrong item so he's trying to scam me. Does it look like your packaging, apart from the labels and the stickers? Do not do that. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If they did, I don't know how they'd be able to verify. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. They never sent it back. Theres no possible way I sent the wrong item so hes trying to scam me. USPS. QUOTE eBay is very aware that scams occur on the website. What happens on eBay when a buyer lies saying that they - Quora That necklace couldn't have come from me. and our I will report this to the post master. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Hey Im kind of new to mercari and Im really nervous. Save the case number that the USPS gives you. It certainly looks a much darker top in the listing. When you issue a refund to the buyer They'll be refunded through their original payment method. As you sent it recorded delivery I am assuming it had some value to it. Contact postmaster and file mail fraud. 11. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. They will call the number you have on record for this account, so make sure that's correct before you start. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) to fight them over this and go to the Phillippines is beyond annoying. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Buyer sent me picture of something different in the box. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? 26-05-2020 If you get the item back as a buyer you have the option to relist and recoup your outlay. Ebay going to shit with scammers abusing the money back guarantee. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . That photo looks like your shipping label stuck on top of another shipping label. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. paperspast.natlib.govt.nz This has happened a couple of times to us over the years, all part of selling on line Im afaid . - edited Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . I'm not sure. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. What To Do if You're Billed for Things You Never Got, or You Get They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Some of this advice may be second nature to you, or may not apply to all sales. I've taken back an item I never sold lol. 1. Do not refund first and try to appeal after. You send the item promptly but days later you find that the check bounces, leaving you with nothing. So eBay accepted the return. . After completing the sale normally, the seller will post the package with the correct address but the wrong name. But they said flat out "we don't mix up packages" and reiterated. If they do then you have to either refund or call eBay and try to make your case. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. A collectable which I still have. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Please Help! Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Welcome to the Selling board! To start, you have to rule out an honest mixup plus give a timid potential scammer an out. 4) Request return shipping label credit as buyer made false claim. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Solving problems with a PayPal purchase - PayPal 26-05-2020 A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Disputes about the quality of the item are not billing errors. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. The item's condition was misrepresented. on Keep choosing to the end, then scroll down and your contact options will be at the bottom. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Exchanges and Replacements - Amazon Customer Service Plus get a receipt from USPS. I've only had to use these pics a few times but they save a lot of hassle. If you've changed your mind about the item, check with the seller to see if they'll accept your return. I swear. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I've never owned/sold a necklace like that. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Stockholm syndrome - Wikipedia I take pics and and email amazon all the details of before and after and the condition it is come back - In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. What would you do? Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. You end up owning expensive packaging, without the desired product. By ARTHUR WRIGHT. PayPal Seller Protection exists to help sellers trade confidently on eBay. 26-05-2020 Strictly No RETURN NO EXCHANGE policy. Do not refund half. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. The buyer then tried to repeat that same scam several times. I accidentally sent a buyer the wrong item on eBay, but I do - Quora The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. The buyer received the wrong item. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on They can claim the item was not received, claim a refund and make off with the expensive item. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I don't know what it actually takes for them to get banned. Cases Policy - Our House Rules | Etsy I asked the buyer if the package he received was damaged or opened. They look the same to me.. on Am I protected against negative feedback in this scenario? So unfair. 1. This topic was automatically closed 180 days after the last reply. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. shot goods Gilas Pilipinas Full Sublimation Jersey I told Ron that this was, "pardon my French, absolute bullshit." I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Check out this video to understand how dimensional weight is measured when shipping. Unfortunately for you, the item is a replica of the one you sent. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Gift card scammers reach out to victims by phone, email, or social media. $15 each. Usps Signature Confirmation Signed By Someone ElseWhen all goes well Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. eBay will not assist with a transaction that occurred beyond its purview. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 26-05-2020 If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Attached is a picture of a side buckle and the package with address label. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. How do i handle this? Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule You can always appeal later. Tune into our last eBay for Business podcast episode of 2022! Has she possibly got you mixed up with a different seller ? It also looks like the original label is a printed label, cut out and then taped on. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Yet fight is not over, lets see what happens next. I suspect someone may have been tampering with mail and package in the delivery system. "Hi. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. 04:28 PM. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Powered by Discourse, best viewed with JavaScript enabled. I ended up having to give a refund in fear the buyer is going to give me bad feedback. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Cheaper seller scam: Same thing just happened to me and I was able to keep the earning. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I manufacture them myself and sell for only one price. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They help the organizations to focus on the other parcels they have to deliver. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Buyer Protection - Mercari: Your Marketplace So supervisor said I will close the case in your favor. I responded to the return but Im really freaking out. I sold 4 of the same items. Some are targeted at buyers, others at sellers. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Other platforms I never had a problem with over 6 years. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. The email will state that the payment will be released to you once you have proven that the goods have been sent. eBay is very aware that scams occur on the website. I'll have to ask her what she sees different because I know it's the same. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. To cancel your order: Go to My Purchases. Glad you at least eventually prevailed. The buyer pays quickly, and you send the item without concern. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Case in point; I sold a wallet described as new in the box recently. If the shipped item was sold for under $750, delivery notification is adequate proof. What to do when wrong item received, seller requesting to send to other buyer. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. They have no reason to create one earlier. Select Order Not as Described. I did buy the shipping label through ebay. Cookie Notice i think someone is trying to scam me like this to. If he ghosts you, you scared off a scammer. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. To get a refund from USPS, your eBay buyer can: Submit an e-form. IN THE LAST STRIDE. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Here are some of the most common ways eBay sellers are scammed. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. So it sucked having a negative mark on my account but it was the only thing I could do. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Help for buyers and sellers. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. e-bay couldnt give two hoots for sellers as long as they are making money. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls We had a top where it was returned with snot. This is a type of blackmail. They may even provide photos of the broken item. I think most first-time eBay buyers create their account the same day they place their first order. If so, it's definitely not a package I've sent out. This scam is a new twist on the offer of overpayment. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. She got her full refund back and kept the ring! I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Create an account to follow your favorite communities and start taking part in conversations. FedEx. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. A buyer happily purchases your item. WARRANTY AND INFORMATION. At first, it might seem foolish to pass up a generous offer, but often its a trap. It sucks. How Buyers Scam Sellers on eBay (A Decade of Scams)
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